Frequently Asked Questions

Do we charge companies to be listed in the DWCP?
No, listing is free.   More information on how to be listed in DWCP
 

Why can’t I print or export my results during my trial?
We disable the printing and exporting feature during a trial.
 

What is the difference between DWCP and free websites?
Our databases are verified and we only include manufacturers.
 

How do we update the information in our databases?
We have an in house research department, we use trade journals, attend exhibitions and have a network of worldwide agents as well as our listees themselves that all work together to verify the companies listed in our databases.
 

Do we only list manufactures?
Yes, we only list manufacturers.  Please keep in mind that it would be impossible for us to be 100% accurate so if you believe we have a distributor/trading company listed, please send us an email.
 

How often is the information updated?
We touch our nearly 12,000 listed companies once per year.
 

May multiple people use the same subscription?
The subscription is a single user license however we offer a substantial discount for additional users.
 

Is there a limit to the number of searches I can make?
No
 

Is there a way to download the information and not have to contact each one of them individually?
After searching for your chemical, there is an option to download the producers.  You may use this downloaded list to create an email, letter or fax merge so that you can send all your requests at one time.
 

What if I find that the information does not work? , i.e. wrong email address or fax number?
As part of a subscription, if you send us information you believe to be incorrect we will make every attempt to have it updated for you.
 

May I buy a subscription for a colleague if they are located in a different location?
Yes, this is exactly what our Additional User program is designed for!